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eBay Inc. pioneers communities built on commerce, sustained by trust, and inspired by opportunity. eBay brings together millions of people every day on a local, national and international basis through an array of websites that focus on commerce, payments and communications.

The eBay Marketplace

The eBay Marketplace creates a powerful online platform for the sale of goods and services by a passionate community of individuals and small businesses. On any given day, there are millions of items available through auction-style and fixed-price trading. With millions of buyers and sellers worldwide, eBay offers localized sites in the following markets.

Community

The eBay Community is made up of more than 100 million people around the world who buy and sell in the eBay marketplace. Our users include individual buyers and sellers, small businesses, and even enterprises. From the buyer who shops on eBay for practical needs or for fun, to the seller who relies on eBay as a primary source of income, eBay becomes a part of our members' lives.

Since the early days, eBay members have helped one other be successful on the site. This strong spirit of camaraderie, based on the eBay Community Values, continues to thrive. Through the eBay Community hub, members meet and form meaningful relationships with one another via discussion boards, chat rooms, Online Workshops, eBay Groups, and the Answer Center for member-to-member interactions. Every day, members use these forums to get help from other experienced users, share their best practices with others who are just starting out, or just socialize.

Trust & Safety

eBay's Trust and Safety team is responsible for keeping the marketplace a safe, well-lit place for people around the world to trade with one other.

Actively working to enable members to trade safely, eBay fosters trust between members through the development and enforcement of rules and policies, the creation of reputation-building programs, and the prevention of fraud.

eBay also works behind-the-scenes to prevent fraud and, in the event a problem occurs, eBay proactively works with law enforcement and government agencies throughout the world to enforce its policies. Rooted in the values of the marketplace, eBay's policies are aimed at offering a level playing field, encouraging open, honest, and accountable transactions, and creating economic opportunities for everyone.

To help the community trade safely and build trust with one another, eBay offers the following tools, programs, and resources:

eBay Feedback:

Feedback is each user's reputation on eBay. Through positive, negative, and neutral ratings and comments, each eBay member has a Feedback score. All sellers display this score in the Seller Information box of the item listing page. eBay Feedback fosters trust between people by acting as both an incentive to do the right thing and as a mark of distinction for those who conduct transactions with respect, honesty, and fairness.

Buyer Protection:

Users who see the PayPal Buyer Protection shield buy with confidence knowing that their purchase is covered up to $500 at no additional cost. For users who are not using PayPal as their payment system, there is also the eBay Standard Purchase Protection Program which provides up to $200 coverage (minus a $25 processing cost) for either items that are not received or items that are not as described in the listing.

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